Hi, this is Tiffany, Paul’s wife, and he asked me to tell you about my experience tonight at Walmart.
A friend and I ran out to do some shopping and I had a catalina that I was going to use at Walmart. When I checked out ( same store that Paul had used them at 3 times in the past 2 days) I was told, “NO”! Not even nicely, very rudely. The cashier would not even scan the coupon, he actually threw it back at me. I asked him if he could call a manager over. He threw a fit and finally went to get one. He kept yelling at me in the mean time, that it was a Randalls coupon and ONLY that. I nicely pointed out it said, “manufacturer coupon” at the top. The manager came over and also refused to take it. I showed her the coupon policy and she said she “didn’t care” and that “corporate was going to have to override her.”
I paid for my purchase and walked to the car. Frustrated, I called Paul to “tattle” on my store!!! I was sooo mad! He told me to stay there and he would be right up. Paul came up with all the emails and even screen shots of the Walmart Facebook page where they explain that they take catalina coupons. He talked to both managers that were there. They both REFUSED to take it.
They actually had no explanation as to why they couldn’t take it. At one point the manager said that ” It might beep” Paul explained that they would have no idea because they refused to even scan it. The manager told us, “give the benefit of the doubt to the cashier” I have no idea what he was trying to say! Then they said that if it beeped they couldn’t take it. It went on and on and on. They made no sense AT ALL and talked in circles the entire time.
Talk about frustrating! So now what? I am calling first thing Monday morning and ask them what they will be doing about this. The more people that call, the better they will start training their cashiers!
This has to be happening to all of us. It is inexcusable that there can’t be more consistency with this store. There is no reason that one person has no trouble and the next person does.
Thank you for allowing me to “vent” in this post 🙂
