Tonight at my Walmart I asked about this ad, I was told that it meant, “if you happen to find a coupon at Randalls or HEB that is a manufacturers coupon, you can use it here.”
What?!
When I got home and was still shaking my head, I was happy to see an email from Walmart PR.
Hi Paul,
I saw your recent post. There have been some questions about Walmart’s coupon policy and I wanted to offer some additional details. To clarify, Walmart will continue to accept all valid manufacturer and print-at-home internet coupons with a scannable bar code. In addition, Walmart will also match the price listed on any valid competitor coupons that include a printed retail price for a specific item (e.g., $2 for a 24 oz. bottle of Clorox).
We apologize for any confusion.
For further details, please see our price match and coupon policies online:
- Price Match Policy: http://walmartstores.com/7659.aspx
- Coupon Policy: http://walmartstores.com/7655.aspx
Many thanks,
Ravi Jariwala
Walmart Public Relations
I emailed back because I wanted to make sure that I understood:
Thank you for the response.
I want to be clear. If I have a Target coupon for $1.00 off a bottle of Olay body wash, this coupon will beep when you scan it at your store. But you will be able to override it and still take $1 off the Olay?
Thank you I really appreciate your help.
Paul.
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Paul,
Walmart will honor any valid competitor coupons that include a printed retail price for a specific item. We would not accept the Target coupon unless it had a specific price on it ($6.99), as we do not honor competitor’s dollar or cents off coupons.
Hopefully that helps.
Best,
Ravi
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Ravi,
I think that the confusion is that when you use the word “coupon” people are assuming you are talking about a coupon, with a barcode. If I am understanding you correctly you are actually talking about a sales ad, with sale prices from a competitors store?
Is it possible to call you or another representative?
Thank you so much,
paul
In the mean time, I left a comment on their Facebook page.
“Walmart will also match the price listed on any valid competitor coupons that include a printed retail price for a specific item (e.g., $2 for a 24 oz. bottle of Clorox). ”
I just want to clarify what this means. Are you talking about an actual (for example of a competitor) Target Store coupon, OR a Target store ad. A Target coupon will beep at the register and the cashier will have to override it and take off the amount on the coupon. Using the words “competitors coupon” makes you think this is what you will do. Although I am guessing you mean, “competitors ad”.
This is the response:
Thanks for your interest in our coupon policy.
Walmart will match the price listed on any valid competitor coupons that include a printed retail price for a specific item (e.g., $2 for a 24 oz. bottle of Clorox). This is a competitor coupon.
We do not accept competitor coupons that are $X off of a product (e.g, $1 off a 24 oz bottle of Clorox).
I hope this helps clarify the policy.
Thank you.
Regina
** I have a call scheduled with Ravi tomorrow, I will post as soon as I am done and let you know what he said. I WILL ask about catalina’s also…
So I just called Corporate Walmart. I asked about the Catalina’s that have other store logos on them. The woman I talked to was Daphne. She put me on hold, and then told me that Walmart will take a manufacture coupon with another store logo on it. Therefore, all Walmarts SHOULD be taking our catalinas coupons.
I complained about my local store, and she said she is sending this to her high ups. I think if enough people do this, there will be a change at all the stores.
I made a trip to walmart today with manufacture coupons, target coupons, and publix coupon. They at first told me they didnt take them at all and then when I said I had asked them a few days before if they were actively taking competitors Q’s; they replied yes. She then told me if they rang up they would otherwise they do not. Will I dont know of anyone competitor coupon that will automatically ring up. Publix always keys them in. I was very disappointed. So I took them to Publix and used the ones I could there.
What is sad about that email between you and Ravi, is that it looks exactly like the email I received from Ravi myself. Even the examples are the same.
I have not tried it here in Vegas but it is on my weekend list of things to do. I never even thought about the Catalinas. Good thinking!
Exactly. They are sending out form responses. Thats why i am getting them on the phone. The problem then is that they dont coupon themselves so they have no idea what you are talking about. I am still waiting for a phone call back about questions they were finding answers for and also an email….
I was told at my Walmart Warren,PA that they do not take any coupon that has another store’s logo on it, manufacturer or not. Many internet coupons do because they might say “Available @ ______” . This was after I had to bring the ad match policy in to prove to them they are supposed to be ad matching stores with a “preferred customer” cards. After taking my copy of the policy to several levels of personel the CSR took it to the manager (who by the way never came out of his office to speak to me) came back out to me and said, “Oh yeah we do ad match those stores…NOW” I asked what do I do when I go to check out and the cashier doesn’t have a clue because they just made that decision her response was “I don’t know. Have them call for a CSR I guess.” —-????
I think I get this policy so I will explain my understanding so you can tell me if I am correct or not.
In my Safeway flyer today there are several coupons that give a retail price for the item. Example Red Baron single serve pizza $1.99 with card and coupon limit 3, $2.99 club price without coupon. This would be useable at Walmart. If there’s were $3.99 they would take this coupon and match the price. They would also price match to the $2.99 price for any additional pizza if you had the flyer to show the retail price with no limit. However if the coupon said $1.00 off Red Baron single serve pizza they would not accept it unless it had a final retail price listed. Basically they will match any advertised price, you are not able to use a competitors dollars off coupons to get a product at Walmart for less than you could buy it elsewhere. Hope this helps.